Unanswered and unresolved customer complaints
Dallas, TX, July 25, 2011 -- As a heat wave continues across Dallas and Northeast Texas, air conditioners are working overtime and systems may break down. Customers may have a hard time finding an air conditioning service with an opening in its schedule. The Better Business Bureau advises customers who are scrambling to find an A/C service to choose carefully.
Since January, 2010, the BBB serving Dallas and Northeast Texas has handled 540 complaints on air conditioning service companies. Customer complaints on A/C services concern unsatisfactory repair, unfinished jobs, failure to keep appointments, and difficulties in getting warranties honored.
The BBB in Dallas has identified 17 air conditioning services that have a BBB rating of F, the lowest rating on a scale from A+ to F, due to one or more unanswered or unresolved customer complaints.
“Don’t let your rush to cool off keep you from checking out air conditioning services,” advises Jeannette Kopko, spokesperson for the BBB serving Dallas and Northeast Texas. “It’s easy to check with the BBB online. Also ask the business about service call prices and warranties.”
A homeowner in Bedford complained about All Texas Air Conditioning, Mesquite: “The tech came out on April 12,2011 and said I had leaks in both the air handlers … they told me they would have to get the payment up front before the work could be done. I paid the full amount, $1,750 … The technician did not replace the non-covered items that I paid on the invoice. He did not install the second air handler and the first air handler was installed in a sloppy matter and will have to be reinstalled.” This complaint is unanswered by the business.
Customers can check out air conditioning services with the BBB at www.bbb.org. BBB Business Reviews include the BBB rating, ranging from A+ to F. The rating is based mainly on the complaint record, if any, including the number of complaints during the BBB’s 36-month reporting period, and whether complaints are answered and resolved by the business. Other elements include basic information and any concerns about advertising claims or government action. The BBB Business Review on each business lists the reasons for the rating.
As of July 25, 2011, the following businesses have a BBB rating of F due to failure to respond or to resolve one or more complaints. BBB Business Reviews are subject to change at any time. This list expires August 25, 2011. Check out a business at www.bbb.org.
4 T Heating & Air Conditioning, 3884 Lois Rd E., Sanger
AAA 1 Air Systems, 4287 Belt Line Rd., #139, Addison
All Texas Air Conditioning & Heating, 911 Carlsbad Dr., Mesquite
American Air Systems, 2305 Northumberland, Garland
Arctic Air, 305 Mable Ave., Princeton
Carter’s A/C & Heating, 207 N. Elm Street, Lancaster
Dallas Mechanical Air Systems, 5629 Yale Blvd., Dallas
Gary Wiggins, 702 Scepter Circle, Garland
Lumart, 11126 Shady Trail, Suite 115, Dallas
Mac Doza, 1902 Garrison Way, Garland
Mr. AC, 735 Treehouse Ln., Red Oak
North Dallas Services, P.O. Box 542525, Dallas
Pleasant Valley Air, LLC, 2214 S. Jupiter Rd., Suite 270, Garland
Ron’s Service Company, 701 Keen Dr., Suite 7, Garland
Santoy Mechanical Service, 4111 US Hwy. 80, #205, Mesquite
Texas Air, 5102 Palomino Ln., Garland
Worthing Heating & Air Conditioning, 806 W. Coffin St., Denison
The BBB offers these tips for choosing an air conditioning service company:
1. Ask the price of a service call, and how much time it covers. Are there any extra fees that might apply, for example, if the technician is traveling over a certain distance?
2. Be sure to read and understand before signing any proposal or agreement for work, as well as any warranty.
3. If you are considering major repairs or replacing a system, consider getting more than one bid.
4. Beware of high pressure (“this price is good today only”) or scare tactics (“your family’s health is in danger”).
5. Don’t pay the whole amount in advance, and beware of pressure to make a high down payment “to buy parts”.
6. Check out a business with the BBB at www.bbb.org. The BBB Business Review will show basic information and customer experience, including whether there have been customer complaints and if so, how the complaints were resolved.
The BBB reports on both BBB Accredited Businesses and non-accredited businesses. To become BBB Accredited, businesses must meet BBB Standards for Trust including at least a B rating. BBB accreditation can be revoked for failure to continue to meet standards.
The BBB accepts customer complaints on businesses, and sends a copy of the complaint to the business with a request for an answer. Then the BBB checks back with the customer to see if the complaint is resolved.
To check out a business, find BBB Accredited Businesses, see consumer tips and alerts, report false advertising, or file a customer complaint, start at www.bbb.org.
About the BBB
The Better Business Bureau of Metropolitan Dallas, Inc., is an independent, non-profit business-supported organization that sets and upholds high standards for fair business practices and works for trust in the marketplace. Businesses that earn BBB accreditation contractually agree and adhere to the organization's Standards For Trust. BBB provides services for both BBB Accredited Businesses and non-accredited businesses. BBB services include BBB Business Reviews on businesses, customer complaint resolution services, advertising review for truth in advertising, and tips and alerts for consumers and for businesses. The BBB serving Dallas and Northeast Texas was founded in 1920 and is one of 124 BBBs serving the U.S. and Canada. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. For more, start at www.bbb.org.